Support and incidents
What to include when you need help with an integration or payment.
Contact support@shiga.io or your shared Slack channel for integration support and payment investigations.
We do not operate a public status page. We communicate incidents through the same channels.
Include the relevant details:
- For an API request, include the environment, endpoint, HTTP status, error
code, and approximate time. - For an order, include your
referenceand the order ID. - For an offramp payout, include
payout_referencefrom the webhook.
Do not include API keys, signing secrets, NINs, BVNs, or full bank account numbers. Stop blind retries during an incident, and contact support for updates.