Support and incidents
What to include when you need help with an integration or payment.
Email support@shiga.io for integration support or a payment investigation. Do not include API keys, webhook signing secrets, NINs, BVNs, or full bank account numbers.
For an API request, include the environment, endpoint, HTTP status, error code,
and approximate time. For an order, include your reference and the Pulse order
id. For an offramp payout, also include the payout_reference from the webhook.
During a suspected incident, stop blind retries, preserve the identifiers above, and contact support for updates.